About Us

Gift Baskets by Melissa
Mills River, NC 28759


Gift Baskets by Melissa was founded in January 2007 by Melissa Chandler Clonch, Owner and Designer.  Melissa is a graduate of Appalachian State University in Boone, NC where she received a degree in Elementary Education.  She has more than 10 years experience as an educator of K-5 children in Wilmington, NC and in Asheville, NC.

When the business planning began, her twins were 2 months old, the oldest child was nearly 4, and she was staying at home.  Time constraints were a concern, but Melissa had a desire to continue using her creative and artistic skills, while also following her lifelong passion for design.  A home based gift basket business was the perfect opportunity to showcase these talents, while still offering the freedom to spend time with her 3 small children.

Gift Baskets by Melissa delivers nationwide for all your holidays, events, and special occasions.  Whether it’s a thoughtful gift basket to a good friend, a business gift basket to say “thank you”, or a gift basket to a spouse or family member, we personally take care of all your gifting needs from creation to destination.  Our mission is to show the recipient how much you care and to make your gift giving experience simple, personal, and convenient for you and your company.

Benefits of using Gift Baskets by Melissa:

  • We offer a total service commitment to you
  • We help you build and solidify relationships
  • We save you and your company valuable time
  • We create custom designs to fit your specific needs
  • We offer a wide variety of gift basket sizes, designs, and price ranges
  • No job is too small or too big at Gift Baskets by Melissa
  • Local and Nationwide delivery

All of our gift baskets are filled with carefully chosen and coordinated silk flowers, ribbons, berries, and other enhancements.  Baskets are also presented in clear or printed cellophane with an elegant hand-tied bow and a personalized gift card.  It is our business to make you look outstanding to the recipient and to show how much you care.

Thank you so much for visiting!  We look forward to serving you, and we welcome any questions or comments you may have regarding our company.

Melissa Clonch, Owner & Designer

Gift Baskets by Melissa

 Additional Information

Orders will be delivered/shipped within 24 – 48 hours (depending on our existing orders).  Orders during the holidays may require extra time.

How to Select  Multiple Addresses

The multiple address feature will be presented at the checkout process  via a banner at the top of the page.  Please select the blue box “Set Addresses”.  Next, add each new address and save.  Then select one of your saved addresses for each basket from the drop down menu.  Proceed by clicking the “save addresses box and continue” . You will now continue the check-out process.

Please contact us for large orders or corporate orders.


In addition to our standard baskets we offer custom baskets that can be designed at your request based on the recipient’s interests.  Custom Basket orders start at $50.00 for an individual basket, or group orders of 10 baskets or more.  Please allow 5 to 10 business days for delivery and shipment of custom and large orders of 10 gift baskets or more.  Call us to discuss your custom order basket.

Gift Baskets by Melissa is an online gift basket store; we work out of our design studio.

Chocolate products in gift baskets may not be available in hot months (May-September). Chocolate will be replaced with cookies, candies, and other gourmet items.

If you are sending a gift basket to a hospital or hotel, please be careful to confirm the information before submitting your order.   If “Gift Baskets by Melissa” makes a delivery to a hospital or hotel and the recipient is not longer employed, visiting or has been released, you will be forced to assume the delivery charge.

All baskets will be shipped in separate boxes for safety.

Our gift baskets are wrapped in cellophane or shrink wrapped for shipping and finished with hand tied ribbons, trims, and a personalized gift card.

Substitution Policy
Based on season and availability we reserve the right to make gift basket and/or gift basket component substitutions whenever necessary using items of comparable or greater value.

When making substitutions, we take great care to ensure that we exceed your expectations and that you and your gift recipient will be pleased with the quality and presentation of your gift.

Our business hours are Monday-Friday, 9:00 AM – 4:00 PM EST.  All orders placed on Friday, Saturday or Sunday will be processed the following business day.

Holiday Hours: We are closed on all major Holidays. All orders placed on the days that we are closed will be shipped on the next business day.

If we are out of stock of a certain item we will notify you and you can, if desired, substitute an item of equal value. Thank you for your understanding.

Shipping Information: In stock basket orders placed Monday-Friday will be shipped the next business day (except during peak holiday periods) or you may request a future shipping date. During the holidays, please allow as much lead time as possible. You will be notified if your order is delayed.

DAMAGED ITEMS: Items damaged in shipping will be fully refunded or replaced with an identical item if we are contacted within 3 days of receipt of damaged merchandise.  Please keep all damaged shipping containers, as the carrier will require such to process a damage claim. Please provide us with your order number or if you are the recipient of a gift that needs to be returned, please provide us with the name of the purchaser of your gift along with any item numbers or identification of the product you received. We realize you have a choice when you shop and we want your shopping experience to be a rewarding one. We promise to do whatever we can to accomplish that goal.

Personal Shopping Fee: We do personal shopping for items that we do not carry and that you request. A charge for the cost of the personal item plus an additional 20% will be added to your bill. If the item is easily accessible from the corner store (magazines, sodas, and such), there will be no added charge.

Our main provider is UPS – we occasionally ship via UPS, FedEx, and USPS. Shipping charges will be applied automatically based on size and weight of the package, destination, and priority shipment selection.

Sales Tax
North Carolina Sales Tax of 6.75% is applied to all deliveries within North Carolina. Sales Tax is calculated on product, delivery and shipping fees.  All orders being shipped or delivered to a North Carolina address will also be charged a 6.75% tax (state law).
We can not put alcoholic beverages in our gift baskets unless it is provided by the customer and delivered locally.  We can not ship alcohol in a gift basket under any circumstances by North Carolina Law. Non-Alcoholic and sparkling beverages can be used as a replacement in a shipped gift basket.